Pit Lane, Durham, DH1 5HH

Tel: 0191 3757444

Continued trading in lockdown

Firstly I’d like to thank all our customers for their continued support in 2020 and into 2021.  Last year was certainly a difficult one.  We’ve made the decision to continue to trade in the new 2021 lockdown.  We are allowed to do this and the DVSA are in regular communication about the need to maintain MOT testing services and avoid some of the backlog situations that occurred last year.

As it stands we are operating a split shift system with half of the team in the garage at any one time.  This allows us to maintain better social distance internally and reduce our levels of contact.

It also means we are only really able to take on more regular work and not more complicated jobs.  Please don’t be offended if we cannot take on more in depth work currently – we hope to return to a full staff in February depending on the prevalence of the virus at that time.

We’ve put the following guidance in place for customers;

  • Please phone ahead to make a booking
  • Please arrive at your allotted time or as close as possible to prevent build up of customers and cars
  • Please have your locking wheel removal tool out and on the passenger seat (This saves us having to go through your boot, glove box and duckets etc)
  • If your booked for a service please also leave your service book out on the passenger seat
  • Please ensure your car interior is generally clean and litter free
  • We have a ‘one person at a time’ policy in the reception. If there is another customer already in the reception just wait in your car and we’ll come out and get you.
  • When in reception put your key in the drop off tray at the end of the reception counter (Please leave just your key – remove all key rings and other keys)
  • We’ll take your phone number and communicate over the phone on any issues
  • On collection your car will be ready outside and we’ll do a quick handover. You can pay over the phone or by bank transfer too.
  • Please wear a mask in reception

We really appreciate you following the above guidance as it helps keeps everyone safe,

Ben Darcy

Darcys of Durham